The Government of the Republic of Serbia has adopted the eGovernment Development Programme for the period 2020-2022, which foresees that, over the next two and a half years, the largest number of public administration services will be available to citizens and business online or on their mobile phones.
That is to say, 300 new eGovernment or mGovernment services are planned to be created, which will be regularly used by at least one and a half million citizens and business people, and will eliminate queues to submit documents in paper.
The eGovernment Development Programme (eUprave) has four objectives with the third one being the most important for the citizens. It stipulates improving the eGovernment portal, a significant increase in the number of electronic services and a new approach to digitisation of procedures focusing on everyday activities.
Citizens will be given an opportunity to do everything they need to do electronically if they, for instance, are changing their address of residence, having to pay taxes, register their car or other similar activities,
All services will be available via mobile phones and both the citizens and businesses will have the opportunity to monitor the progress made in processing their application and eventually assess the quality of service.
Digital infrastructure will be a basis for the development of eGovernment. The completion of the State Data Centre in Kragujevac, which will connect local governments to a unified eGovernment information and communication network and the creation of eOffice and eArchive, will completely digitise the work of the public administration to enable the production and storage of electronic documents.
The completion of the central population register and the development of the Metaregistro is also quite important since they will boost information security.
Citizens will also be able to check what information the authorities keep on them, send a request for change or find out who uses this information and to what purpose.
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Electronic documents will be recognised and accepted by courts, notaries public and public enforcement officers, while the institutions will confirm their authenticity with an electronic seal instead of an electronic signature of individual officials.
The programme will also solve the problem of handing over documents. Instead of waiting for the postman, citizens and businesses will receive the relevant documents from the local tax administration in relation to their property tax in a dedicated e-mail on the eGovernment portal.
This will solve the age-old problem of obsolescence of procedures due to late deliveries; it is expected that by 2022, at least 640,000 citizens and 150,000 businesses will have their online mailboxes.
Finally, a special objective of the Programme is to make public the information kept by state bodies so that all citizens, and in particular businesses, can use them to create new services and products and thus facilitate economic development.
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