The Minister of Trade, Tourism and Telecommunications, Tatjana Matic, said that the biggest novelty under the Law on Consumer Protection is “out-of-court settlement between the vendor and the shopper”.
Matic told RTS that this would “significantly improve the statistics” compared to last year when out of 22,000 consumer complaints, only two disputes were resolved by an out-of-court settlement.
“If a vendor is not interested in an out-of-court settlement, and if, based on the shopper’s complaint, they go to court, the fines prescribed by law now range from 300,000 dinars up to 2 million dinars for larger vendors or from 50,000 to 150,000 dinars for smaller shops,” said Matic.
Matic added that the Law on Consumer Protection represents is in full compliance with the relevant EU directives and that she expects the out-of-court settlement mechanism to be established in one year, at the latest.
According to the current statistics, the largest number of consumer complaints in Serbia, every fifth to be exact, was about footwear, while a large number of complaints about home appliances referred to the delivery time.
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