The Ministry of Trade, Tourism and Telecommunications and the Association of Psychotherapy Societies have set up a helpline (phone number 19833) which will be open every day from 3:00 p.m. to 9:00 p.m., to help people in need of psychotherapy assistance, free of charge, during the state of emergency. The number belongs to the National Contact Centre for Child Safety on the Internet.
“The crisis caused by the COVID-19 pandemic requires all of us to fight together, not only to preserve our physical health but also to maintain mental balance in these difficult times. Therefore, we have engaged psychotherapists to speak to citizens on the phone if they are experiencing psychological problems or states of anxiety,” the Ministry said.
The National Contact Centre for Child Safety on the Internet will continue to work on the same telephone number, i.e. by calling the Centre’s number, the callers will have the choice of speaking to the centre or to psychotherapists.
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“The National Contact Centre for Child Safety on the Internet will also continue to function during the emergency, as counselling, education and prevention, as well as the possibility of reporting risks to children online, are particularly necessary during this period when children spend more time online due to isolation,” the Ministry says.
Information on the National Contact Centre for Child Safety on the Internet, as well as educational materials on online safety, can be found at www.pametnoibezbedno.gov.rs , while further information on emergency psychotherapy support can be found at www.savezpsihoterapeuta.org/corona-virus .
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