Assistant Trade Minister, Vesna Novakovic says, that during the first ten months of this year, a total of 12,823 consumers lodged complaints against the quality of various goods, but mostly footwear and mobile phones.
Before the gathering about the EU twinning project on consumer protection in Serbia, she said that, out of a total number of complaints, 20% of them referred to the quality of footwear, 12% on mobile phones, following by the complaints about electricity, water and gas (7.8%) and computers and IT equipment (5.6%).
“The consumers also complained about telecommunication services, household appliances, clothes and furniture”, Novakovic adds.
Most complaints stated inadequate quality of goods and services, failure to respect the rights of consumers in the complaint procedure, failure to issue receipt, delivery of goods and warranty as the most common problems.
Although a lot has been done on improving consumer protection, Novakovic says that the Ministry will continue working on educating retail sector in better implementation of the related regulation. To that end, Serbia is participating in the EU’s twinning project called “Further Development of Consumer Protection in Serbia”, worth 1.42 million EUR.
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