The American company Concentrix, a leading global provider of customer experience (CX) services and technologies, is coming to the Serbian market.
Concentrix Corporation (CNXC), a provider of customer experience (CX) services and technologies, Monday said it has completed its combination with outsourcing and consultancy company Webhelp, which has its offices in Belgrade too.
The combined company, whose integration is underway, will operate under the name Concentrix + Webhelp, until a permanent name is finalized.
“I am excited to embark on this new journey together and believe that, with our combined strengths, we are uniquely positioned to redefine the industry and design, build and run the future of CX for our amazing and valued clients. I want to thank our game-changers around the world who have made this possible. I am truly honoured to work with such a diverse and talented team,” Chris Caldwell, CEO of Concentrix + Webhelp, said.
This combination is a milestone moment, bringing together two recognized market leaders with complementary cultures, footprint, capabilities, and vision for growth across more than 70 countries. At closing, the transaction was valued at approximately USD 4 billion, including net debt.
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