Revenues related to mobile phone use have increased by more than 3% despite a decline in the number of customers, according to data from the RATEL.
RATEL’s Director Vladica Tintor says that in addition to landline telephony, which recorded a decline in subscribers with only 79.5% of households having a landline connection, the number of mobile phone users in Serbia has decreased in recent years, following a worldwide trend.
Although according to RATEL’s data, the number of mobile phone users in 2018 recorded a slight decrease of about 2.2% compared to 2017, their number still exceeds the total population in Serbia: in 2018 there were 120 mobile users per 100 residents, while in 2017, they were 122.
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Despite a decrease in the total number of users in the last three years, the data showed that the volume of outgoing calls lasting few minutes is still increasing, and in 2018, there was an increase of 6.3% compared to 2017. On the other hand, the number of sent text messages continues to decrease, with about two messages per day per user, a drop of 7.6%.
In 2018, there were more than one and a half million Internet users in Serbia, an increase of almost 5% compared to 2017.
RATEL’s data also show that mobile phones continue to be used mainly for Internet access, with a 10.7% increase in mobile Internet users. As a result, the increase in the number of users has led to an increase in the volume of traffic on the Internet, which has doubled compared to 2017, and stood at around 218 million GB in 2018.
People in Serbia have used the Internet more to search for information on goods and services (76.8%) and watch video content from online sharing services such as YouTube, Flickr, Picasa (76.3%), as well as for social networks such as Facebook and Twitter (70.3%).
Unlike the EU, where the downward trend has been observed for quite some time, Tintor says that Serbia has seen a 1% increase in the number of executed postal services for the second year running.
“There is a decline in the number of postal items worldwide. In Serbia, we have recorded a 1% growth. On average, 131 postal items were delivered per household in 2018, or 45 items per capita,” concluded Tintor.
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